2. CUSTOMER SERVICE
For questions, requests or complaints, the Customer can contact the Customer Service of the Seller: By mail:
3. CONCLUSION OF CONTRACT
3.3. After delivery of the order via e-mail, the Customer receives an automatic order confirmation that again reflects the content of the Customer’s order. This automatic order confirmation does .
4. PRICES, SHIPPING AND DELIVERY
4.1. All prices specified in the online store include the applicable statutory VAT. .
5. PRESENTATION OF THE GOODS, DELIVERY TIME, AVAILABILITY
6. RIGHT OF REVOCATION
The Seller grants the Customer a contractual right of revocation in accordance with the following regulation:
The Seller voluntarily grants the Customer a contractual right of return. A return must be made within 14 calendar days from the day on which the Customer took possession of the ordered goods from the carrier. It is recommended, yet not mandatory, to advise the Seller’s customer service (see section 2 above) before returning. In this case, the date of transfer to the carrier of the goods to be returned shall remain decisive for compliance with the return period. Excluded from the right of return (but not from the warranty claims), are goods that are not prefabricated, and for which a customised selection or a determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer. This applies to individual engravings or modifications of the goods, for example.
The goods must be returned to the following address:
A&S GIOIELLI SA
Via Massagno, 10
6900 Lugano Switzerland
The goods must be returned new and unused. The goods must be returned in the original packaging with all protective materials, trailer slips and labels on the products as well as with all additional accessories or replacement material. The details provided by the manufacturer (e.g. relating to the manufacturer’s warranty; see the warranty provisions for CPO watches at www.boitedor.ch) are always decisive, provided that they are valid in Switzerland. If the return shipment is not carried out according to these specifications, then the Seller is entitled to offset the corresponding material value of the non-returned items with the reimbursement to be paid out to the Customer. Offset takes place even if the goods are damaged during return transport due to a fault of the Customer. The Seller bears the costs of returning the goods if the Customer uses the pre-stamped return label of the carrier enclosed with the delivery. Otherwise, the Customer shall bear the direct costs of returning goods and liability/insurance for the package itself. The pre-stamped return label must also be used for reasons of insurance and liability. If the Customer does not use the pre-stamped return label, then he is liable for the full value of the returned goods. In this context, the Seller is not responsible for loss, damage, shipping to an incorrect address or for delays in delivery in the return shipment. If the return label is not used, then the Customer is responsible for the insurance of the goods on the transport.
11. OBLIGATION TO INSPECT AND REJECT WARRANTY
11.1. . This also applies to documented and disclosed potential signs of ageing on CPO watches.
11.5. . When selling CPO watches, the seller’s warranty takes the form of remedial action for any defects. However, only repair (rectification) is available. If repair is not possible, then the seller agrees to cancel the purchase (‘Wandelung’ – Art. 205 OR).
11.8. The customer receives no guarantees within the meaning of the law, except the manufacturer’s warranty (or, in the case of CPO watches, the specific CPO warranty provisions). T .
– if it falls within the scope of application of the Product Liability Act.